There are steps you can take right now to protect your NC lemon law claim — and to help us help you when you call. Follow these guidelines from the start and your case will be much stronger.
Document Every Dealer Visit
Request a written repair order every time you bring your vehicle to a dealership for any warranty repair or maintenance visit. Do not leave without one. Dealers sometimes refuse to provide repair orders when they claim they were “unable to duplicate” the problem. Do not accept that. You have a legal right to documentation of every dealer visit — regardless of what they did or did not do. Demand it every time.
Keep All Maintenance Records
Stay current on all required manufacturer maintenance schedules for your vehicle. Keep every receipt and record. In addition, hold on to all sales documents, your warranty booklet, and any correspondence from the dealer or manufacturer. These records form the foundation of your NC lemon law claim.
Use Your Phone to Document Problems
Video and photographs can be critical evidence in a lemon law case. Most intermittent problems are hard for dealers to replicate on demand. However, if you capture them on your phone, that changes things. Is the check engine light on? Take a photo. Is the vehicle vibrating or shutting off while driving? Take a video — but only when it is safe to do so without endangering yourself or other drivers. That footage can directly counter a dealer’s “can’t duplicate” claim.
Call Us Before Your Next Dealer Visit
If you are approaching a third or fourth repair attempt for the same defect, call us before that visit. The written notice requirement is a critical step that many consumers miss. We handle it for you.
Contact us or call 919.981.4475 for a free case review today. You can also visit the NHTSA recall database to check your vehicle’s recall status. Read our case results to see what we have won for NC consumers.
